Super User
Super User is an individual who has the ability to perform user access approval. There are two groups of super users: a.) Nilfisk-Advance customer service reps; b.) Managers or their delegates in your company with administrative/approval right. Super user, once setup on our system, can only administer users with identical customer accounts. Here is an example. If an user request access to account number C12345678 and C87654321, system will try to find super users with access to the same two accounts. If not found, then the account access request will be sent to our customer service super user(s) for approval.

User Registration Process
After user sign-up request is received, our system will send an email to email address provided to validate request. User needs to click on the link provided in the email in order for next step in the sign up process to begin. Once completed, one of the designated super user will review and approve or deny your request based on information provided. Once approved, our system will send an email to you with instructions on how to complete the sign in process.

For assistance please call our Customer Service at 1.800.989.2235.

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